So i just got a new laptop and 2 and a half hours after i booted it its still at a blue screen doing the initial setup is thi

Cassandra_9

Commendable
Jul 11, 2016
1
0
1,510
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So i just bought a new laptop and after I booted it for the first time two and a half hours later it's still at the initial blue screen that says just a moment and I have not been able to get past that I'm not sure of turning it off is a good idea or if this is normal
 

ScreenSurgeons1

Commendable
May 3, 2016
33
0
1,610
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Initial setup should last that long. You might have a corrupted software or damaged hard drive. Contact the manufacturer since this is still brand new and ask for a replacement or have them diagnosed it.
 

ScreenSurgeons1

Commendable
May 3, 2016
33
0
1,610
16
Initial setup should last that long. You might have a corrupted software or damaged hard drive. Contact the manufacturer since this is still brand new and ask for a replacement or have them diagnosed it.
 
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