[citation][nom]DaveUK[/nom]Any new electronic or mechanical device in existence has a fault rate at point of sale - no-one is perfect.The fact that this has been reported by a few users doesn't necessarily mean that it is a widespread problem - we all know how the media can sensationalise these things, particularly has Sony has been under fire a lot in the past year or s
f course if this is a widespread problem then Sony should be apologising - but I genuinely don't think they're stupid enough to lie about that. I think the point that Sony are making is that the actual reported faults from users doesn't add up to the media coverage afforded to it, and if that's true (likely) then they do have a good point.If the device is no less reliable than any other portable entertainment devices on the market, and yet people are just sensationalising a few isolated cases because it's a new product and it's Sony, then they have every right to be annoyed.If it is a widespread issue then comments like this will only end up biting them and making them look ignorant, stupid, and disrespectful to their customers.[/citation]
Well, notice on the article that people are having trouble getting through to the help line. If the help line is so congested then I'd assume they're getting more than a few complaints and issues. I do believe it's likely that a company like Sony would lie, they do it a lot. People are willing to jump to conclusions because of past behavior. Playstation launches frequently have had hardware issues in the past. It isn't a computer part launch being handled by enthusiasts or a beta test. A console is supposed to be free of errors and easy to work with.
Sony does not care about consumers, they think they're just going to buy it anyway because it's Sony. For the most part, they're right. Despite the fact Sony products are usually overpriced versions of what's already available and there's no longer a track record of reliability or better service, Sony is still making money. They already look stupid, ignorant, and disrespectful in the eyes of informed consumers. Informed consumers aren't Sony's audience. All they're looking for at the moment is solid launch numbers to show their investors so they aren't compared to the 3DS launch. If people are having problems, they can deal with it in the next quarter.