sound cuts off

[judithsnelson]

We just bought and connected the Sony AV receiver DN-1030. when we raise the volume to 38 it cuts the power off and flashes PROTECTOR. any ideas?

 

[andrew_berge]

Try these steps from the Sony website:
https/ca.en.kb.sony.com/app/answers/detail/a_id/39211/c/65,67/p/41901,43145,70338/