Question Sound issues on Samsung Galaxy

Apr 1, 2021
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Hello,
I have a now old Samsung Galaxy J3 - never had an issues with it until end of last year when I started to have issues with dial tone - problem is that when someone calls me and i pick up, i cant hear them and they cant hear me. When i ring out there is no dial tone and when it connects to the person i am calling it is silent. The mic works, i listen to the radio, i can watch YouTube and i can receive texts no problem. has anyone experienced this with a samusng phone?
ive tried a factory rest and problem perists.
I have cleaned the mic of dust - there wasnt much there - .....
thank you!
 
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