Soundbar not compatable with new TV?

[orionrjp]

I bought a Hisense 55 inch 4K tv. I hooked it up with the optical cable and with the HDMI cable. With both of these options, the sound only came out of the left speaker and was distorted.

I exchanged the TV for another. It has the same problem.

I've tried two different optical cables. Those cables are old, however.

If I hook up to the headphone jack, the sound is fine. But of course I don't want a 4K TV and a 300 dollar sound bar hooked up through the headphone jack.

Hisense simply stated that the TV was not compatible with the soundbar, but I find that very hard to believe.

The Sound Bar is a Sony CT370. It functions fine with everything expect this. (Including an xbox that was hooked to the optical source.)

Thank you very much.

 

[americanaudiophile]

Optical cables are light pipes so they don't wear out. No electrical contacts to corrode or break.
Try checking the audio menu in the TV. You may have the option to change the digital audio output to a different type.