Stuck on Logo


Apr 16, 2017
Tried repair option. Can't repair. Can't restore or refresh.
In command prompt. Not online. What commands can I enter to fix this problem? Laptop won't go past Acer logo after turning on.
All started after an unsuccessful recovery.
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

Thread starter Similar threads Forum Replies Date
F Laptop Tech Support 0
TokyoPapel Laptop Tech Support 1
Poiuytnhr Laptop Tech Support 1
buzzybabii_1 Laptop Tech Support 1
P Laptop Tech Support 0
SkiBaBopBaDopBop Laptop Tech Support 1
Mercury619 Laptop Tech Support 1
aGamerThatHasATerriblePC Laptop Tech Support 2
W0lfs0ng Laptop Tech Support 0
beejayel30 Laptop Tech Support 0
Komla Laptop Tech Support 4
J Laptop Tech Support 0
T Laptop Tech Support 2
Shock31 Laptop Tech Support 0
O Laptop Tech Support 0
T Laptop Tech Support 0
S Laptop Tech Support 4
A Laptop Tech Support 1
Ethereal Epoxy Laptop Tech Support 0
D Laptop Tech Support 1