BS, this hasn't happened to me and i use Symantec's products. i think you have to apply for auto renewal for it to happen. Symantec should be required to peal off the auto renew charges off the credit cards of all the people 'afflicted' and discontinue their services on said peoples computers. the $375,000 in 'damages' for charging $30 on a reasonable service is all the evidence you need to tell that she doesn't really care about the problem, just how much she can profit from it.