This is absolutely stupid.

Alan Asnen

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Have a new Q550LF laptop w/o manual. It went south days after purchase. Wrote to online ASUS tech, they suggested that I remove the battery. Uh, where's the battery and how do I remove it?
 

geofelt

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1. Turn it over, and there should be some sort of latch to release the battery.
2. Did the package come with a cd? The manual should be there.
3. Look at the asus web site, there should be a manual that can be downloaded.
 

geofelt

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1. Turn it over, and there should be some sort of latch to release the battery.
2. Did the package come with a cd? The manual should be there.
3. Look at the asus web site, there should be a manual that can be downloaded.
 

Alan Asnen

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Asus_Fred

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I'm sorry to hear you are having issues with the unit. If you could possibly provide some more information I can try and assist you. If you like you can send me a direct email to cl-fred@asus.com.
 

RetiredChief

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^
Nice to see a company ref looking at post(s) and even better one that try's to help.
PS Love my Asus PB278Q monitor. Have two computers + a Stand-alone DVD recorder W/Cable input hooked to it.
But alas, for Laptop ended up going with the Samsung RF711.
 

expl0itfinder

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+1. Direct community support in the forums from the representatives is always appreciated. That really says something about service to the customer.
 

Alan Asnen

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Alan Asnen

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Thank you Fred. There isn't any more info, really. I cannot locate the battery in this computer. I'm not a dummy. Both my wife and I have tried. I've looked at the manual online and the info it gives is obviously for some other laptop, even though the model number is the same. There are no "latches" or any "doors" on the back of this unit. It's as smooth as a newborn's bottom, except for four round rubber feet. There is nothing anywhere to even indicate that there is a battery except for one indicator on the edge. I actually have gotten it to work again, by accident I suppose, but I do still need to know how to remove the battery, don't I? Oh, and thank you all, everyone else, just for the moral support!
 

Alan Asnen

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I just recd email from ASA Tech. The battery cannot be removed (despite fact that they told me to remove it!!!). So, even though I've only had this unit for two weeks, they tell me I have to return this for repair.
 
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