toshiba c55t-b5230 crashed

[Savannah31]

my uncle Toshiba has crashed and it didn't come with no disk or anything..so what do I need to do?

 

[Laptop_Nerd]

Hi,

Please do try these troubleshooting steps that may help.

Here's a complete guide on how to reset the laptop back to factory.
https://support.toshiba.com/support/viewContentDetail?contentId=2737864

If it will not load the factory reset option, I would suggest to buy a new factory reset disc.
https://support.toshiba.com/repair