Solved! Toshiba Satellite Screen Frozen

[Mylisa]

I have had my toshiba CL45 4370 for about two years now and I decided to reset it. After the hard reset, my computer started up as it normally would but got stuck on the toshiba innovating start up screen and I do not know how to fix it! No problems prior to this. First time this has ever happened. Please help!!

 

[webworkings]

Since you just did the reset right before this happened I would try the following first.

1. Turn off your internet access. If it is Ethernet just unplug it. If it is WiFi, either turn off the modem/router or if you cannot access that, you will need to go somewhere that there is no WiFi for you to access.

2. Reboot the laptop. If the problem was related to an update (after the reset) then it should load through to windows.

3. Once it is running, you can then connect again to the internet.

Should the above not resolve it, try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.