Toshiba Service Station - please help

[kboch54]

There is a window in the top right corner of my laptop screen that says Toshiba Service Station: Software Updates and it says that I have one new update. When I put my cursor over it, the is a circle that keeps spinning. It has been there for a couple of hours and I can't do anything on my computer. How do I get rid of this window? Thanks

Now the window is gone but when I click on a website, I get the main page of the site but when I try to navigate, I get a message that the website is not responding and can't get any further than that page.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a complete virus/malware scan.
- Here's a link for guide and tools that you can use:
http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done with the scan do reset your browser first.
Reset IE: http/windows.microsoft.com/en-ph/windows7/reset-internet-explorer-settings
Reset Google Chrome: https/support.google.com/chrome/answer/3296214?hl=en
- Also do disable some startup items related to Toshiba.
- Reboot your laptop and see if the same problem will persist.

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help in solving the issue.
- Start by doing a complete virus/malware scan.
- Here's a link for guide and tools that you can use:
http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- Once done with the scan do reset your browser first.
Reset IE: http/windows.microsoft.com/en-ph/windows7/reset-internet-explorer-settings
Reset Google Chrome: https/support.google.com/chrome/answer/3296214?hl=en
- Also do disable some startup items related to Toshiba.
- Reboot your laptop and see if the same problem will persist.