Hi Everyone,
My sister bought as brand new Acer Aspire 47387Z laptop about 2 years ago and gave it to someone to configure. When she got it back the touchpad was not working and she put the laptop aside.
Now that she wants to use it (I know 2 years later!), she asked me if I can fix it and I'm totally stumped on what else I can do. The touchpad will not work at all including the right/left buttons. As a workaround, I have a USB mouse that is connected. Strangely, the touchpad does not appear anywhere in the device manager. When I click on "mouse" in the control panel I get a popup that says "Unable to connect to the Synaptics Pointing Device Driver".
It's running with Windows 7 SP1. Here is what I have tried so far:
- Confirmed that the touchpad is not locked by pressing the Fn+F7 keys and it does show when it's locked and unlocked on the screen.
- Removed battery and power cable and held down the power button for a minute
- Reinstalled OS back to factory default
- Installed all OS updates
- Updated all drivers including flashing the BIOS
- Reset BIOS to default settings (I notice that this laptop does not have many parameters as what I'm used to seeing with other computers)
I have researched all I could and cannot determine what else I can try. Your help is greatly appreciated.
My sister bought as brand new Acer Aspire 47387Z laptop about 2 years ago and gave it to someone to configure. When she got it back the touchpad was not working and she put the laptop aside.
Now that she wants to use it (I know 2 years later!), she asked me if I can fix it and I'm totally stumped on what else I can do. The touchpad will not work at all including the right/left buttons. As a workaround, I have a USB mouse that is connected. Strangely, the touchpad does not appear anywhere in the device manager. When I click on "mouse" in the control panel I get a popup that says "Unable to connect to the Synaptics Pointing Device Driver".
It's running with Windows 7 SP1. Here is what I have tried so far:
- Confirmed that the touchpad is not locked by pressing the Fn+F7 keys and it does show when it's locked and unlocked on the screen.
- Removed battery and power cable and held down the power button for a minute
- Reinstalled OS back to factory default
- Installed all OS updates
- Updated all drivers including flashing the BIOS
- Reset BIOS to default settings (I notice that this laptop does not have many parameters as what I'm used to seeing with other computers)
I have researched all I could and cannot determine what else I can try. Your help is greatly appreciated.