tried system restore but hp laptop has no partition

[kersten]

How can I reset my HP laptop (Windows 8.1) back to factory defaults when it says it doesn't have a partition to perform the task? I have tried restore points that didn't help get rid of the issues I'm having. Thanks for any help!

 

[darkbreeze]

If you have your original product key for Windows, it will make this faster. If not, use magic jellybean to retrieve your product key. Then use the Microsoft media creator to download and create media to either DVD or USB flash drive.

Magic jellybean: https/www.magicaljellybean.com/keyfinder/

Microsoft windows 8.1 media creator: http/windows.microsoft.com/en-us/windows-8/create-reset-refresh-media



Then perform a clean install after backing up important files like documents, pictures, music or videos to another location.

Windows 8 clean install: http/www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html