tried to upgrade to win 10, watched for 3&1/2 hrs, never finished. Stopped process, now setup says its cleanong up before clos

[emtdmm]

Went to library for good signal, tried to upgrade to win 10 from win 8.1. Watched it spinning for 4 hours, never finished. Stopped the process, got a screen saying setup is cleaning up before it closes. Been spinning for 6 more hours, never stops. Win 10 won't let me shut down or restart. Laptop is Dell 13.3, I7 5th gen, sshd. Can you direct me?

 

[Laptop_Nerd]

Hi,

If it would never stop the update chances are you may need to do a clean install of Windows 10 instead. First make sure to back up all your files.

Here's how you can create a Windows 10 bootable USB or disc.
http/www.tomshardware.com/faq/id-2745957/create-windows-installation-usb-drive-dvd.html

And here's the complete guide to install Windows 10:
http/www.tomshardware.com/faq/id-2569562/install-windows.html