unauthorised software was installed

[qasimsansi]

hi ...
yesterday i bought j2 prime g532g .
when i open secure folder . i got message. "secure folder cannot set up because unauthorised software was installed on the device" ... please help .

 

[qasimsansi]

MERGED QUESTION
Question from qasimsansi : "unauthorised software installed"

unauthorised software installed .. cannot setup secure folder .. unable to update software ..
i bouhgt yesterday j2 prime g532g .

 

[webworkings]

If that is the case, take it back and have them give you an actual new and correct device.