unit locks up

[Kickapoo Rescue]

I have a 8 yr old hp windows 7 from wal mark desk top unit freezes after 20 to 30 seconds of use and mouse pointer disappears from screen doesn't come back up until I hold the power switch for the 5 seconds (control alt del doesn't do it) Computer is only used for internet nad email and some word use. no games etc
Thanks
John

 

[Laptop_Nerd]

Hi,

Here are some troubleshooting steps that may help.
- Start by running a hardware diagnostics with your HP laptop because freezing issues can be a hardware related problem. (HDD or Motherboard itself)
- If all the test will pass continue by running a virus/malware scan. Please use the link below for the complete guides and tools.
- http/www.tomsguide.com/faq/id-1691891/removing-malware-proven-completely-remove-bitcoin-mining-malware.html
- If all these will not work I would suggest running System Recovery with to reload it's OS.
- http/support.hp.com/us-en/document/c01867418