i used to love my palm pre. the software is great, but the hardware was cheap. After a year and numerous drops my palm pre was done for. the power button broke so to turn it on or off i had to pop it off with a knife and press the inner button. The silence slider also completly broke. If you slid it to vibrate only it would get stuck in a loop where it would turn on then off the vibrate only in the software causing the phone to vibrate in my pocket. The "cap" that covers the power port on the phone came off and was lost.