I download films to my WD TV (My Passport) external drive from my HP PC (Windows 10, Chrome) which I then plug in with USB to my Sony Bravia KDL-40W605B). Most files play with no problem (including subtitles which I download also and fit to the film). But other files I get "Unsupported Content" and black out. How do I know which files my Bravia supports and which not, and how can I correct this?
1) See manual for supported content.
(even if it supports "H264" video the profile may only be "MAIN")
Get any video, then experiment yourself to see what works. Start with this:
- NORMAL (on right)
- anamorphic (none)
- filters (ignore)
- variable (almost always)
- bitrate 1000Kbps or higher (i.e. 6000Kbps for HD movies roughly)
- optimize-> medium
- H264 level-> 4.0
Play around with that.
3) Better media device:
My WD TV LIVE HUB was truly awesome until a lightning storm killed it. Then they stopped making media players and most have very limited support. For example the ROKU, Amazon, BD/DVD players... anything mainstream probably has limited support as it reduces tech support.