Question Vegas Pro 19.0 crash's during loading.

[Mysticentity]

Whenever I open Vegas Pro 19.0 (build 381) it loads the splash screen and then when it gets to the "Creating Windows" portion it looks like it's loading and then after a couple of seconds the splash screen closes and nothing opens.

Not sure what is going on or how to fix this issue. This is a fresh installation of Vegas Pro 19.0 (build 381.

My PC is running a ryzen 9 5900HS (Mobile CPU), RTX 3060 (Mobile GPU), 16 gigs of RAM, and Windows 10 Home, Version 20H2, OS build 19042.1288, and Windows Feature Experience Pack 120.2212.3920.0.

If anyone knows how I can fix this issue that would be great.

 

[COLGeek]

Where did you get your installation media from?

 

[Mysticentity]

Where did you get your installation media from?

From the official site, why?

 

[COLGeek]

From the official site, why?

Just making sure. Folks, some times, get from other sources to face similar issues (and malware).

Have you tried re-downloading?

VEGAS Pro: Video & audio for professionals

VEGAS Pro gives you all the tools you need for professional video editing with advanced HDR color correction, live streaming and sound design.

www.vegascreativesoftware.com

 

[Mysticentity]

Just making sure. Folks, some times, get from other sources to face similar issues (and malware).

Have you tried re-downloading?

VEGAS Pro: Video & audio for professionals

VEGAS Pro gives you all the tools you need for professional video editing with advanced HDR color correction, live streaming and sound design.

www.vegascreativesoftware.com

I have. Doesn't seem to be working.

 

[COLGeek]

When you installed, did you right-click on the installation file and install as administrator?

Also, are Windows 10 and all of your major drivers (especially video) fully updated?

Have you had issues installing anything else?

 

[Mysticentity]

When you installed, did you right-click on the installation file and install as administrator?

Also, are Windows 10 and all of your major drivers (especially video) fully updated?

Have you had issues installing anything else?

This is the only program ive had an issues with after installing. All of my drivers are up to date and I installed it as administrator.

 

[COLGeek]

Do you have a registered version (you have a serial number?) or trying to install the trial version?

 

[Mysticentity]

Do you have a registered version (you have a serial number?) or trying to install the trial version?

Either one doesn't work.

 

[COLGeek]

Have you submitted an official support request? Or at the product forum site?

VEGAS Help Center

Discuss the most important challenges and trends in video editing with other VEGAS users within the VEGAS Community.

www.vegascreativesoftware.info

BTW, how much free space do you have on your laptop's storage device(s)?

 

[Mysticentity]

Have you submitted an official support request? Or at the product forum site?

VEGAS Help Center

Discuss the most important challenges and trends in video editing with other VEGAS users within the VEGAS Community.

www.vegascreativesoftware.info

BTW, how much free space do you have on your laptop's storage device(s)?

562 gigs.

 

[COLGeek]

Note the system recommendations: https://www.vegascreativesoftware.com/us/specifications/

You have significantly less that recommended, in terms of available storage space.

The app should still install and run. During the installation, were there any errors/warnings indicated?

 

[Mysticentity]

Note the system recommendations: https://www.vegascreativesoftware.com/us/specifications/

You have significantly less that recommended, in terms of available storage space.

The app should still install and run. During the installation, were there any errors/warnings indicated?

Not a single one. It installed just fine with 0 error/warning messages.

 

[COLGeek]

Seems Vegas Pro 19 is on a much newer release version than the 381 version you mentioned. Why are you trying to install the older version?

 

[Mysticentity]

Seems Vegas Pro 19 is on a much newer release version than the 381 version you mentioned. Why are you trying to install the older version?

It's what I grabbed at the time and only now trying it out.

 

[COLGeek]

Then grab the most recent one and give it a try. The link provided earlier should help.