rekcah3d

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have a hp envy 17 2090nr with a bad video card. it's a ati mobility radeon 6850 1g dedicated. either a 5850 will do or something other than 3d will do. anyone know where i can get one?if there is another non-3d then please let me know the kind &/or the part # and where. got the board out ready to go. help!!!!!!!!!!!
thx
 

chad2625

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Jul 28, 2012
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Welcome to the HP Parts Store Pre- Sales Chat Service. For technical support information please Click here to Contact HP. For spare parts please continue here and provide us the product number, serial number or spare part number to help us looking for the information you need. Since we only give support via Chat please wait for one of our specialist. We do not provide part information via email, the following email is for you to report connection issues during the chat session, please send us an email to hpps_chat@hp.com

You are connected with HP's Parts Store Pre- Sales Chat Service. My name is 'Aaron'. How may I help you today?

you: hello
you: I need the partnumber for the video card from a HP ENVY 17-2090nr
Aaron: Hello! Welcome to the HP Part Store Chat Support. Please tell me the nature of your visit today
Aaron: We will be more than glad to assist you with the information.
Aaron: Would you be so kind to check for the product or serial number on the PC, they can look like this examples (s/n: CNF7421G0W p/n: GS662UA#ABA), this in order to look for the part, please.
you: it is the ati mobility radeon 6850
you: I unforutnally do not have the laptop
Aaron: We will kindly request you to wait for 3 or 4 minutes as we research in the system for the information required, is it ok with you?
you: Yes thanks
Aaron: thank you.
Aaron: According to the system and the manual for this model the video card is not sold separately, it comes only with the motherboard.
you: ok do u have that part number?
Aaron: The motherboard part will need to be replaced in order to replace the video card.
you: ok
Aaron: This will be the information on the part requested:
Aaron: Part number 630793-001 In stock
Aaron: System Board - DSC GRNVL LP/1G 3D
Aaron: the price is $635.36
Aaron: You can go ahead and place the order online and use the promotion code US21000015 to receive a 15% discount. That will be over the price of the part only.
Aaron: This will be the link from our part store website:
Aaron: Click here to buy parts
Aaron: Or you can contact us over the phone to the number 1-800-227-8164 and they will be glad to help you to place the order.
you: ok thank you verry much
 

chad2625

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Jul 28, 2012
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Well I hope your well versed in computers, to replace this if it is possible ( I suspect that it is) it will take some time todo. Since it does not seem to be avaible via ebay or google, your best bet is the hp part store. Go to HP, then click support, then on the bottom right side there is a "Replacement Parts" , link (I linked to the actual site). I chatted with someone from hp who informed me that the only way to replace the video card is to replace the motherboard. Ill post my chat in another post. With your serial number you can check to see if this is correct or not by using the part order site. But according to the chat the part is like $600, they guy gave a 15% off promo code.
 

rekcah3d

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Jul 28, 2012
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thx for the excellent work.
don
 
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