Wow. Don't buy this.
I got walmart+, inhome service because there aren't any tips on deliveries so it looked incredibly cheap on paper. And employees in a van, not some guy putting groceries in their trunk.
Worked great while I was on the trial. Right after that ended, they did a no-show two out of three grocery delivery days. First time, 9am-1 delivery window, nothing, no message, no call, nothing. The second miss was for the same time window, and I got a text at 5:30pm saying "we're late, but we're still on our way". When nobody was here by 9 PM, I called the store. No answer. Called the 800 line, they said they'd call the store and reschedule for the next day. Early next day email from customer service saying "The store said they could not reschedule".
Call the inhome # at the local store, eventually get someone in the corporate office that tells me "They couldn't get a driver those days, and then you canceled the orders". Nope. I canceled nothing.
Called to talk to the store manager. "They aren't in. We don't know when they'll be in. They set their own schedules. Try back after 10, maybe 11?" It was 9:30.
They did refund my walmart+, but when I asked for a refund of the annual inhome fee, they offered a "pro-rated" $3 out of 40, for something I hadn't used for a month paid out of 12.
It'd be terrific if they actually showed up or didn't oversubscribe the employees, or perhaps the employees just figured out that nobody was in charge of the chicken coop, and they could just not do anything all day without consequences or oversight? No idea. Either way, they aren't equipped to handle the service that they're selling.
Just wanted them to do doorstep delivery too, nothing fancy like bringing it into the house.
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