Water on laptop and warranty

marcopanichi

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Sep 2, 2011
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few days ago a half glass of water has fallen on my laptop (Dell).

PREAMBLE
after reading lots of blogs, forums and instructions I wiped the machine for two days with fon jet cold. Finally I restarted it and, miracle, it worked! unfortunately began to show signs of failure (the built-in subwoofer crackled) and currently does not turn on (double beeps at start: maybe ram is gone).

THE QUESTION
Dell has a guarantee product called "complete care" (that I didn't bought) that covers accidental spillage of water. So, can I extend the warranty and then send the computer in assistance? I know it's not fair, but already it is really difficult to buy another computer.

THE REAL DOUBT
the real question is: can the service understand the "age" of the damage? if there was a log inside the computer they will see that I had broken it now.

I hope that this message does not offend anyone, I'm not used to be sly really my current situation does not allow me to re-purchase another computer, I refer to your understanding...

PS: exscuse my poor english, i'm not anglophone.
 

tomvertommen

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Jan 2, 2009
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you can try,

I once returned a 21 inch crt...it's garbage now, but in those days you could buy those for 600 euro.

I wiped it clean as good as I could and they gave me a brand new one.

Just make sure you don't tell them it was water damage.
 

electrontau

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Once Dell technicians open the laptop it will be pretty obvious they will notice water damage. Saying this since I have seen many water damaged laptop.

Ask Dell customer service if you are qualified to buy their extended warranty.
 

kitsunestarwind

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Dec 24, 2011
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As a Former notebook technician, all notebooks have tiny water reactive paper markers built into them that change color once hit by water, It's impossible to hide water damage on a notebook so they will totally know it's liquid damage.
As for the extended warranty all you can do is try really
 
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