When I turn on my laptop the screen is black no sound or Factory Image

Mercy_J

Estimable
Oct 7, 2015
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HP G60-243cl notebook When I turn it on the screen is just black the power button lights up and various other lights but the keypad does not. I can not hear any fans running and it does not have start up sounds like my other laptops do and my HDD light blinks like 3 times. Any suggestions?
 
Hi,

Please do try the following troubleshooting steps that might help in resolving that issue.
- Remove the battery and AC adapter then press and hold the power button for 20 seconds. Plug just the AC adapter and turn it back on, if your laptop boots up normally you can reconnect the battery as well.
- If it still won't boot up but there are lights indicating it's on connect and external monitor into your laptop and see if you'll get any display from it because if your do that means there's something wrong either with the display or the cable connecting it to the motherboard.
- Lastly, reseat the RAM. Take them off then put them back in after couple of seconds making sure that they are all seated properly in each memory slots.
 
Hi,

Please do try the following troubleshooting steps that might help in resolving that issue.
- Remove the battery and AC adapter then press and hold the power button for 20 seconds. Plug just the AC adapter and turn it back on, if your laptop boots up normally you can reconnect the battery as well.
- If it still won't boot up but there are lights indicating it's on connect and external monitor into your laptop and see if you'll get any display from it because if your do that means there's something wrong either with the display or the cable connecting it to the motherboard.
- Lastly, reseat the RAM. Take them off then put them back in after couple of seconds making sure that they are all seated properly in each memory slots.
 
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