Google should be their main point of contact, Google decided how this was going to be sold and sadly underestimated what type of support people would need.
From what I can see in other news articles about the same 3G connectivity issues it would seem to be either the phone or firmware that has issues since I've seen quotes from people currently using Android devices on T-Mobile with good 3G signals and yet when they compare a Nexus One in the same location on the same account the signal reception is significantly weaker.
IMO this is one area Google should not have gotten involved in, if they want to be the sole point of purchase for this device (with a new version of the OS no less) then they should have been geared up to support via telephone not by two day turnaround emails, they might as well just ask people to send them letters by snail mail, it would be just as insulting.
It's probably the reason why they are so limited in quantities! Google probably saw it coming but needed a bigger pool to test out the phone. It's one of the reason why I don't buy the first generation/revision but wait a little longer.
That was bound to happen, there is great product that were never successful because of the support model or just because it plainly require too much customer support because it's not intuitive enough. Hope Nexus one will be a better phone.
[citation][nom]abhik[/nom]probably xda developers. unofficial, but probably still better than any official support (when its a software problem anyway)[/citation]
Thats the only place I would go to for support for my old HTC phone.