Question Why won't my Asus UX305F notebook turn completely off?

Jul 6, 2021
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The power button and the caps lock are both lit up after I turned the notebook off. I tried to press the power button but the lights on both buttons are still on.
 
Jul 6, 2021
2
0
10
0
I used Windows to shut off first. When the power light and caps lock continued to stay lit, I used the power button for a long press. That didn't work because the power light and caps lock light stayed on.
 
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