Solved! WiFi - Denied Access to Network

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tonio5454

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Apr 19, 2015
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This is a weird problem that I've never seen before. Maybe someone has a solution?

I changed my normal broadband connection to Fibre Broadband yesterday with a new service provider. I'm using a WiFi router D-Link DIR-816 and I was able to connect to the WiFi network without any issues. There are more than 5 members in my family and we all could connect to that network using our laptops, desktops and mobile phones.

But, from one mobile, for some reason I was not able to connect at all and it keeps throwing me a "Denied Access to Network" error. The phone model is Honor 5c. But, the same phone will connect to other WiFi networks but not to this new connection.

So, what could be the problem? Is it the phone or the router? Confused, please help!
 
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1. Try and restart the phone. Sometimes, it is that simple.

2. Update the firmware and any apps that need updating on the phone.

3. If the problem persists, check your time and date on the phone to make sure it is correct.

4. Should none of the former work:
a. Clear out the WiFi data on the phone.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the phone and re-input the WiFi data.

5. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem, you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear ALL the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone:

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next, use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode, the "Volume Up" and "Volume Down" buttons are how ypu can navigate and highlight what option you need.

5. Once you have highlighted the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the phone.
 
Last edited by a moderator:
1. Try and restart the phone. Sometimes, it is that simple.

2. Update the firmware and any apps that need updating on the phone.

3. If the problem persists, check your time and date on the phone to make sure it is correct.

4. Should none of the former work:
a. Clear out the WiFi data on the phone.
b. Reboot the modem/router.
c. Once the modem/router is fully 'up' again, reboot the phone and re-input the WiFi data.

5. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem, you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement).

NOTE: Doing this will clear ALL the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone:

1. Make sure that the phone is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next, use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode, the "Volume Up" and "Volume Down" buttons are how ypu can navigate and highlight what option you need.

5. Once you have highlighted the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the phone.
 
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