Will not charge

Glee__

Commendable
Nov 21, 2016
1
0
1,510
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The screen is flashing and it doesn't appear to be charging. I tried to reset but just get an error message. Help. . .
 
Flashing? Do you mean it is loaded to the home screen, but blinking in and out? Or is it just stuck rebooting over and over?

If it is just not charging, then I would suggest trying a different cord to see if that works. Also try charging it through a different outlet.

If the device is under warranty, you may want to contact the manufacturer before doing anything. If it isn't under warranty, then first try pulling the battery, to get it to shut down (if it won't shut down by pushing the button). I know it can be a pain to get to the battery in tablets, so just be careful.

If that doesn't work, you may have to try and "Hard Reset" the device.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 
Flashing? Do you mean it is loaded to the home screen, but blinking in and out? Or is it just stuck rebooting over and over?

If it is just not charging, then I would suggest trying a different cord to see if that works. Also try charging it through a different outlet.

If the device is under warranty, you may want to contact the manufacturer before doing anything. If it isn't under warranty, then first try pulling the battery, to get it to shut down (if it won't shut down by pushing the button). I know it can be a pain to get to the battery in tablets, so just be careful.

If that doesn't work, you may have to try and "Hard Reset" the device.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 
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