Win8 Keyboard Locked

[fizbiz47]

The keyboard on my wife's Win 8.1 Toshiba E55t-A5320 laptop locked after the MS update on AM 25MAY15.
Contacted MS Support and they said it is a virus, and they want me to enroll in their anti virus service for 149 bucks.
Really?? Maybe you guys have a better answer. Thanks

 

[bjsm]

Can you explain what you mean by locked? Is it the keyboard or the laptop?

 

[fizbiz47]

It is the laptop keyboard, not the touch screen keyboard. None of the keys work.

 

[fizbiz47]

I HAVE READ MANY POSTS WHERE A TOSHIBA LAPTOP MANUUAL KEYBOARD AND TOUCHPAD LOCK AFTER UPGRADE YET, AFTER A MONTH, NO SOLUTION HAS BEEN POSTED OTHER TO THAN REMOVE THE BATTERY (ETC).
MY BATTERY IS NOT REMOVABLE. hAS ANYONE FOUND THE SOLUTION??