Wireless network not showing up

[Deanna_10]

I have a Toshiba c855-s5118 laptop
It is not showing my home network, it shows networks, and all our other devices connect just fine. I have restarted, disable and enable the drive, and even reset the entire laptop but it still has the same problem.

Is there a way to fix this? Or should I look into replacing parts or the entire laptop?

 

[N3rdR4ge]

did you reset the power on your modem and router? you could also hard reset your router. i hope you tried that before resetting your laptop because that's a lot more work. 🙁

 

[Deanna_10]

did you reset the power on your modem and router? you could also hard reset your router. i hope you tried that before resetting your laptop because that's a lot more work. 🙁

Yes, I tried that as well. Still no change

 

[N3rdR4ge]

it is finding other networks and can connect to them?

 

[Deanna_10]

It picks up other networks and connects to my phone if I do mobile hotspot. Other other devices in the house connect to our Wi-Fi just fine, it's just my laptop that's having issues

 

[N3rdR4ge]

are you sure you have done a hard reset on the router? this means holding the reset button on the router. usually its a pin hole that you have to hold down for a few seconds. this will reset your wifi name/password to default.

 

[Deanna_10]

Yes, and still the laptop doesn't show our network but everything else does. I have restarted and reset everything. The laptop just doesn't show our network, I've looked for hidden networks, I've tried manually entering the network, ive disabled amd reenabled the driver and it doesn't show up.

 

[N3rdR4ge]

I'm not at my machine so I can't be specific, but there is a way to manually connect to networks not on the list. You can type the ssid and pw to connect. Have you tried that?

 

[Deanna_10]

I'm not at my machine so I can't be specific, but there is a way to manually connect to networks not on the list. You can type the ssid and pw to connect. Have you tried that?

Yes, didn't work