Realtek sound not working after Win10 update on brand new HP15z laptop.
I tried all the usual deleting drivers etc, and restored to last week setting when it worked.
HP Cust service said I will need to reset to factory settings.
They handed me off to someone who wanted $50 for software support, lol.
F2 > sound diagnostics test did not get sound first few tries, then tech took control and we did get sound. but not in full windows mode.
Is it normal at all to have to reset a laptop due to a windows update? never needed this, don't want to get stuck with a lemon. Ryzen vs Intel should not effect windows updates?
I think I'm sending this back.
The issue was omething about a windows 1809 sound update going out before the 1806 update that caused problems for many, but I'm not seeing it on google.
used sp91720 but did not fix.
Thx
I tried all the usual deleting drivers etc, and restored to last week setting when it worked.
HP Cust service said I will need to reset to factory settings.
They handed me off to someone who wanted $50 for software support, lol.
F2 > sound diagnostics test did not get sound first few tries, then tech took control and we did get sound. but not in full windows mode.
Is it normal at all to have to reset a laptop due to a windows update? never needed this, don't want to get stuck with a lemon. Ryzen vs Intel should not effect windows updates?
I think I'm sending this back.
The issue was omething about a windows 1809 sound update going out before the 1806 update that caused problems for many, but I'm not seeing it on google.
used sp91720 but did not fix.
Thx