Recent content by Alan S888

Not sure if I can help. I have owned 3 Vaios over the years - the first two functioned without any issues at all for ten years. The last one was purchased a year ago. Eleven months later it had multiple problems: screen and battery being the two key issues. The screen was replaced under...

We had two long calls with Sony. Then they hung up and refused further calls. It's not a company I will deal with again. perhaps its just Sony Brazil but Sony has global standards and I am far from happy with their attitude. They have lost this customer. Sad.

Thanks for the assistance. Just to follow up ... Sony called to say it was the battery (and wanted to charge me to install a new one. Apparently their guarantee doesnt cover batteries. They could have told us that in April when they sent it back the first time, and again last month the second...

Thanks for the response. I was hoping to avoid that as it will be another month before I get the laptop back. Thanks again.

I have a Vaio VJC141F11X which is a year old. I had problems with it and sent it to Sony for repair under guarantee. When it came back (new screen) it had a problem with the battery - it didn't register the battery status. I sent it back to Sony and got it back again today. Same issue...