Recent content by cmcnaughton56

Hi all. I have GREAT news!! After following a YouTube tutorial (using command prompt) by the amazing Nehal J Wani, I now have my laptop back!!!!! After all this time, I never thought I'd see it normal again. I hope that this can be shared to all of the others out there who have the same...

Thought I should provide an update, even though it's not good news. I tried your suggestion several times but was unsuccessful. I read on the net that it used to work but doesn't now for some reason. I've tried so many suggestions that I can't honestly remember all of them but strangely by...

Thank you so much for your comprehensive post, which is not patronizing; I need all the help I can get!. Early on in this saga, I did download the media creation tool, which wouldn't work for me. I then read that it is was obsolete but it seems they now have a substitute. I've also previously...

Thank you for your response. Please see my reply to eriess2010. The model is an X553M. Unlike older ones, the product key is not on a sticker attached to the laptop and I think I need this to do a new Windows install. I've tried a bootable USB to no avail. I'm not an IT expert and have...

Thank you for responding. It's only two years old. I've found many many others on the internet who have had the exact same problem after the attempted Win 10 upgrade, and they include several different brands. My old ASUS laptop that I'm now using is roughly seven years old and hasn't missed...

Hi Sorry if this has already been discussed. Since more than a month ago, after an attempted automatic Windows update, my laptop has been stuck in a perpetual loop; black screen, spinning dots. I've spent the intervening time scouring the internet and trying an untold number of solutions, none...