Recent content by DocuDoctor

Thank you. Re. cloud recovery, tho: techs says the phone needs to be replaced, but Apple requires that I go online & delete the phone, which I believe deletes the cloud info, too. Can the cloud info be accessed without accessing the phone itself? I’m using an iPhone-7 for now…would it help if I...

I'm the original phone owner & know my log-in code, but according to the Apple Genus Bar supervisors, my screen broke over the keypad and interpreted movement as attempts to log-in, "permanently" locking anyone, including Apple from accessing the data, even from the cloud (if it was actually...