Recent content by kkwright

I tried that but maybe I didn't enter command properly I have a picture of screen after doing that Is there a way to send you the pics of what's happening Thank you so much for your help

I was resetting my grandson's Acer Aspire E15 to factory settings everything looked fine and it stopped half way through and the screen said something happened and there was a cancel button only so I canceled. Now it won't reboot, When I turn it on it shows the Acer screen and says preparing...