Recent content by piwakawaka

Thanks for the thread link, I'll browse through it. The repair report from the Acer service agent was completely unhelpful - it basically said they couldn't reproduce the fault, it worked fine out of the package I sent, and they did some diagnostic tests that all came back clear, and then just...

Thank you.

This is a good point - in my original problem, I thought I could hear the fan, but I can't be sure. I did provide external air flow but that didn't help, but if the BIOS is using the fan tachometer rather than CPU temperature then that might explain the situation I saw. This might also explain...

Why is this thread locked? https://forums.tomsguide.com/threads/laptop-cpu-stuck-at-0-4-ghz.489501/ Someone replied but I can't respond, it must have been locked since.

To follow up - I sent the laptop back to Acer who assessed it, found no fault, reinstalled Windows, sent it back, and it's working correctly now. Given I reinstalled Windows (& Linux) several times myself before sending it to them, I suspect it either got a decent amount of percussive...

Wasn't able to find a solution, so sent it back for repair.

Update: I've used an external fan and conduit to cool the CPU down to 30C, thinking maybe it's thermally throttling, perhaps due to a main fan failure, but even at 30C it's still throttling down to 0.4 GHz.

I've got a problem with my Swift 3 laptop and I've spent a couple of hours searching for a solution, to no avail. I have a Swift SF314-41 (N17W7) which has a Ryzen 3500U CPU. The problem started yesterday without any obvious changes (no Windows updates, no damage, no new software, etc) and is...