software update

Hey folks, as the title says, I am wondering whether it is possible to retrieve any files from a phone's internal storage after it has been given to a repair shop and software-updated. The details are as follows: I own an Honor 10 smartphone, which suddenly went dead when I plugged it in to...

I have a Galaxy Note 10.1 n8013 from 2012 and its still running 4.1.2. Extremely out of date, but I'd need a step-by-step guide and video to upgrade with those custom ROMs. I just had a message popup about a software update. I thought the 2012 tablets got left behind! Can anyone tell me what...