Acer Aspire Blue Screen

[liaumm19]

Last night I did a hard reset on my laptop (Acer Aspire E 15) by holding down the power to turn it off, however, when I turned it back on, 'please wait' showed at the bottom of the Acer loading symbol. After this screen comes a blue screen which reads: 'Choose your keyboard layout'. When pressing 'United Kingdom' (my location), I am met with a blue screen which reads 'Choose an option' and has 2 options: 'Troubleshoot' and 'Turn off your PC'. Turn off your PC does not fix the problem unfortunately.

In troubleshoot I am met with 6 options which I will describe happens when I try each one.

1. System Restore: when clicked, dialogue box opens reading: "To use System Restore, you must specofy which Windows installation to restore. Restore this conputer, select an operating system and then select System Restore". Closing this dialogue box takes me back to the Troubleshoot/Turn off PC page.

2. Go Back to Previous Version: when clicking this and following it's only instructions - "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead (Troubleshoot > Reset this PC)". However there is no reset option.

3. System Image Recovery: "Windoes cannot find a system image on this computer. Attach the backup hard drive or insert the final DVD from a backup set anf click Retry. Alternatively, close this dialog for more options"

4. Start up Repair: takes me back to acer screen saying "diagnosing problems" then bacm to blue screen which reads "Start up coldnt repair pc, press advanced options or shut down pc". clicking advanced options takes mr back to troubleshoot/turn off pc page.

5. Command Prompt

6. UEFI Firmware Settings

I feel these two are self explanatory.

Detailed above is everything I can click on/what I can read on the laptop screen when going through the various pages. Please accept my apologies if the above sounds patronising, my reasoning is to give as much detail as I possibly can to the potential person who helps me as I am not great with computers/tech stuff.

Thank you very much.

Liam

 

[hang-the-9]

Seems like you are stuck if none of the repair or restore options work. You would need to either contact Acer and get a set of recovery disks for you model if they have them, or use a standard Windows setup disk to to a re-installation.

 

[Cloudy1]

I'm not seeing 6. as self explanatory - are you sure it says UEFI Firmware Settings?

Now it is you who will need to excuse me if I sound patronising, but I am wondering if you have somehow got that part of what otherwise is a well detailed description of your problem fuddled up somehow.

I ask this because every other thing you have listed should indeed appear once the Troubleshooting and then Advanced Options selections are made, however, I have never heard of a UEFI Firmware Settings option being available in Advanced Options??? ... the one you seem to be failing to list which WOULD AND SHOULD BE THERE is Startup Settings.

I have a couple of suggestions you might like to try prior to proceeding with @hang-the-9's suggestions:

1) Check what I have suggested above and if indeed the Startup Settings option IS in the Advanced Options (as opposed to UEFI Firmware Settings as you suggest at 6.) then ...

a: Run SFC (System FIle Checker Utility) from Safe Mode...

Select Startup Settings ->
Select Enable Safe Mode with Networking ->
If you were able to boot into Safe Mode click the Start button ->
Select Search ->
Type in "Command Prompt" (without quotes) ->
Right click Command Prompt ->
Select Run as Administrator ->
In Command Prompt type sfc /scannow (I.e., sfc space /scannow) ->
Hit Enter ->
At completion of this process you want to see "Windows resource protection did not find any integrity violations"

b: Stop WUA (Windows Update Agent Service) -> Delete WIndows Update cache -> Restart WUA (in case a cached WIndows Update is causing issues) ... still in Command Prompt type the following commands in this order pressing Enter after each ...

net stop wuauserve ->
cd %Windir% ->
cd SoftwareDistribution ->
del /F /S /Q Download ->
net start wuauserve

Now Close the Command Prompt then ...

c: See if you can do a System Restore via a Restore Point

Click Start Button ->
Search for System Restore ->
Select a Restore Point date (if any are available) prior the start date of your dramas and Run System Restore ->
Reboot as required and see if that has done anything to alleviate the issue

NOTE: Do a bit of Googling in relation to System Restore as I cannot tell you the exact steps to get there and run it as I am currently on a Linux system at time of writing.

2) If what you say in 6. IS true then select it and let us know what it displays afterwards ... don't make any changes though - just find out what options are available if you make the selection and describe them and force Shutdown again if necessary

Let me know how you go - Cheers and Good Luck