Acer Aspire ES 15 laptop

Nov 20, 2018
My Acer Aspire ES 15 laptop, which is less than a year old, will not start up. The Acer screen comes on then the screen just flashes purple and black with the whirring circle in the middle. Every now and then the date and time flash up but it doesn't go any further and the only way I can turn it off is to crash out of it. Can anybody help me please?