Acer Aspire won't load past Acer screen, no Windows circle appearing

[maddieclarice]

I've had this little acer Aspire laptop for a while now. I tried to hard reset it to see if that would help it stop being so laggy and slow. Somehow, it didn't work right. Everytime I turn the laptop on, I get the acer logo screen, no Windows dot circle ever shows up. The logo goes away, and the backlight is on but the screen is blank. It continues this over and over. I cannot enable safe mode; I've tried to reset it multiple times but it can never work past about 61%. I can get to the advanced windows options, but nothing I have tried has worked. I'm just a silly teenager so I don't quite know how to use the command prompt or how to change the UEFI, but I'm very tired of this cycle and just want to fix my laptop. Please help as soon as possible

 

[webworkings]

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.