Acer Predator freeze weirdly

[Baptiste]

Hello everyone ! Just go my new acer predator 15 g9-593, so far loving it, but i had this issue (twice actually, but only had the computer for 4 days now), when at times it just freeze, black screen (but the keyboard still lit) the fan gets really loud and i have to hard reset, everything works fine after that.

But it's still weird, should i get it back to the store ? The computer is not even hot because i wasnt gaming, just browsing internet. What could be the problem ?

Thanks for the help !

 

[webworkings]

If this is doing this on a brand new device, take it back to the place you bought it and make them give you one that doesn't have any issues.