After screen lock screen touch is not working

Try restarting (turning off and back on) the phone in "Safe Mode" and see if it works then. If it does, then you have a virus, malware, bad app, etc., that is causing your issue. You would need to find and remove the problem and then restart the phone again to resolve it. If this doesn't work, or it happens in "Safe Mode" as well, then it may well be a hardware issue. Then if under warranty, contact the manufacturer, of if not then try a local tech.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.
 

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