Alcatel one touch pop 4

Susan_78

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Mar 28, 2017
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I purchased an "unlocked, dual sim" Alcatel One Touch 4 Pro from Walmart. I currently have Straight Talk on my old phone. I was told that I could put my Sim card in new phone and it would work. I can't get it to sync on the network and Straight Talk is NO help. Any ideas?
 
The phone you bought at walmart, what carrier was it from? That will make the difference. Not all carriers work with each other. Some are GSM and others are CDMA networks. They are not interchangeable, and phones can not be changed from one to the other.

Straight talk, also, uses different versions in different areas. Depending on who's network they are running their phones through (say AT&T or Sprint).

So first things first. You need to know which the the new phone was set up to be through.
 

Susan_78

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Mar 28, 2017
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Susan_78

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No carrier was noted on paper work or box. Phone states GSM when turned on. My old phone/sim hit VZ towers.
 
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