Alienware M14x- Video driver won't install, help

richardpale

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Jul 18, 2011
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I've got an Alienware M14x running 64 bit windows 7 with a Nvidia GT555M graphics card. I've only had it a couple of months and it's still under warranty. I've never really been into PC gaming before so I can't say I know what I'm doing but I have been trying to keep it up to date and look after it.

Basically I've had problems running Portal 2, Deus Ex HR and Witcher 2, which I think I should be able to run. I read on a few sites that the problem might be as simple as needing to update my video driver. I just went to the Nvidia site and found what I'm pretty sure is the latest official driver for my card, this one:
http://www.nvidia.co.uk/object/notebook-win7-winvista-64bit-280.26-whql-driver-uk.html
I downloaded that and ran the installer. The first thing the installer does is runs a system check and gives me the error message
'NVIDIA installer cannot continue.
This graphics driver could not find compatible graphics hardware'
I ran the installer a few more times and I get the same problem.

How worried about this should I be? Does it mean there's something wrong with my graphics card or am I overreacting?


Oh and this might be completely irrelevant but lately I've noticed the screen cuts out whenever I switch from battery power to the mains or vice versa. That's not really a problem but until lately it didn't do that so again it's a little worrying.

If anyone can help me out I'd appreciate it, thanks
 

mauler184

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Jun 11, 2011
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You could call alienware, they are extremely helpful. I don't know much about drivers, but did you pick your correct operating system, adn wthere is 64 bit or 32? and make sure your gpu is supported?
 

richardpale

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Jul 18, 2011
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Yeah I'm definitely sure that's the right driver for my system. I put in all the right system details on Nvidia's site and it sent me to that one.

 
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