Amazon fire stick sound issues

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atg18

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Oct 20, 2017
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Hi
I'm having issues with the sound using an Amazon fire stick.
This is a bit long but here goes
I have loop system connected to my tv. Both my wife and I are deaf but can listen/ hear through the loop setting on our hearing aids.
Tv and blu ray/DVD play fine.
When I use the fire stick. Music, trailers, and BBC iPlayer and introduction play ok.
When it goes to the movie or tv show, the sound is like a stick in a push bike spokes.
I've tried a reset and leaving it unplugged.
Any help would be appreciated
Thanks
 
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