Amazon Video not working on Vizio TV

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Aug 23, 2018
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When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?
 
Sep 22, 2018
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In Canada, with a VIZIo, do a factory reset on the TV, then in the setup choose USA as your location, not Canada, then time zone etc. This opens up all kinds of APPS, including Amazon Prime and HULO etc.
 
Sep 24, 2018
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Sep 24, 2018
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I've had the same exact problem. I used Amazon all the time as well as iheart directly from the remote. Only Netflix works now. I did a factory reset with no change. Frustrating.
 
Oct 27, 2018
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Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.
 
Nov 13, 2018
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JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin


Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.[/quotemsg]

 
Nov 18, 2018
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[/quotemsg]

 
Nov 22, 2018
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Here is what I did a moment ago. I disconnected and reconnected the power of the TV. Then removed and reinstalled the battery in the remote. Then everything was back to normal.

 
Dec 13, 2018
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[/quotemsg]

 
Dec 13, 2018
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Thanks, all i had to do was use the tv remote to shutoff and then press the amazon app button to start up my Tv and its working again.
 
Dec 15, 2018
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YES!!!! Something finally worked! How simple!! Turn the TV off, then press the Amazon (or Prime) button and it turns the TV on and sends you straight to Amazon! This has been driving me batty for at least two years and I've googled for the answer so many times and this is the first one that has worked. THANK YOU!

 
Dec 16, 2018
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I had the same issue. I had to reset my factory settings, go to my apps, click on Amazon App and get the app to recognize my TV. Once all completed, I could then use the amazon button on the remote.
 
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