Amazon Video not working on Vizio TV

[charleemiller]

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

 

[paulchezter]

It is possible a TV app issue. Try to clear cache and data for Amazon Video then reboot the app.

 

[steverobsin]

In Canada, with a VIZIo, do a factory reset on the TV, then in the setup choose USA as your location, not Canada, then time zone etc. This opens up all kinds of APPS, including Amazon Prime and HULO etc.

 

[wfost]

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

 

[wfost]

I've had the same exact problem. I used Amazon all the time as well as iheart directly from the remote. Only Netflix works now. I did a factory reset with no change. Frustrating.

 

[dotts23]

Same problem here. Just bought the tv too!

 

[marcpiazza]

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

 

[opph2o1]

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.[/quotemsg]

 

[lilrdh]

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

[/quotemsg]

 

[lilrdh]

Thank you!! Amazon booted right up If power is off!!

 

[poshbyconniejo]

Thank you!! Amazon booted right up If power is off!!

Worked for me too! Yay!!

 

[ligongy]

Here is what I did a moment ago. I disconnected and reconnected the power of the TV. Then removed and reinstalled the battery in the remote. Then everything was back to normal.

 

[dfbindley]

It wasn't working for me either, but if you go to the app store and load Amazon the button will start working again

 

[tjsonic25]

JUST brought my tv and having the same issue and I tried the power off press the amazon button trick nothin

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

[/quotemsg]

 

[tjsonic25]

Thanks, all i had to do was use the tv remote to shutoff and then press the amazon app button to start up my Tv and its working again.

 

[amandanall31]

When I press the Amazon button on the remote it does not open, but the the little network info at the top of the screen pops up. There is no network issue, Netflix works just fine and I used to successfully watch Amazon on it occasionally. At first I thought it was the remote, but since the window with network connection info pops up, I think it might be a tv or app issue?

Any ideas? Has anyone else had this problem?

Using the TV remote, power off TV. Once it's off, just press the PRIME button and the TV will boot up in Amazon prime app. That's how I got mine to work. I stumbled on this accedently.

YES!!!! Something finally worked! How simple!! Turn the TV off, then press the Amazon (or Prime) button and it turns the TV on and sends you straight to Amazon! This has been driving me batty for at least two years and I've googled for the answer so many times and this is the first one that has worked. THANK YOU!

 

[billyfutch]

It is possible a TV app issue. Try to clear cache and data for Amazon Video then reboot the app.

I had the same issue. I had to reset my factory settings, go to my apps, click on Amazon App and get the app to recognize my TV. Once all completed, I could then use the amazon button on the remote.