ASUS K53U-YH21 retained legacy password after factory restore

[VallleyoftheMac]

ASUS K53U-YH21 retained legacy Win7 password (not BIOS) after factory restore.

*Ironically it wasn't password-protected before the restore attempt. Which is not to say passwords didn't exist in previous restore points, can't say for sure because this was a purchased second-hand laptop.
*Thus no password disk
*The second factory restore attempt went much faster than the first, which suggests to me that indeed it is factory restored behind this password.

What to do?

Thanks.
ValleyoftheMac

 

[DragonChase]

Toms bug.

 

[DragonChase]

Google

ASUS K53U-YH21 Default bios password, its not uncommon for a BIOS to have a default password.


If not try to contact Asus directly on the matter and ask them about the password, if its a default password and explaine the matter to them.

 

[VallleyoftheMac]

Google

ASUS K53U-YH21 Default bios password, its not uncommon for a BIOS to have a default password.


If not try to contact Asus directly on the matter and ask them about the password, if its a default password and explaine the matter to them.

Not a BIOS password. It's a Win7 custom login almost surely from previous owner (as he even installed a password hint).

 

[jaguarskx]

Are you positive you are doing a factory restore? Because there should be no Windows 7 login password when the hard drive is formatted and Windows 7 is re-installed. Did you instead load a Windows 7 restore point?

If this is a 2nd hand laptop and old restore points were made by the previous own, then it would make sense that there would be a Windows 7 login password. People usually make passwords for their accounts.

 

[VallleyoftheMac]

Are you positive you are doing a factory restore? Because there should be no Windows 7 login password when the hard drive is formatted and Windows 7 is re-installed. Did you instead load a Windows 7 restore point?

If this is a 2nd hand laptop and old restore points were made by the previous own, then it would make sense that there would be a Windows 7 login password. People usually make passwords for their accounts.

Yes. That's the odd part of all this -- I've factory restored *twice*, and on this Asus they give a heads-up display so as the restoration progresses you can watch the restore moment-to-moment.

That's why I did the second one -- to watch for any outliers (something like the MBR being ignored/protected). Nothing out of the ordinary. The restore finishes, asks for reboot, and boots right up into legacy Win7 password prompt.

 

[jaguarskx]

Truthfully, I do not know what to say. A factory restore should not automatically create an account with a password.

When you boot up the laptop exactly what steps are you doing to perform the factory restore? List the process step by step.