Question Asus Strix Scar 2 Powers off when power cable removed

Oct 11, 2019
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Last edited:
Oct 11, 2019
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It's best to fully charge the battery before use then run the laptop until it warns you the battery is running out. Keep doing that six times and the battery will behave better and last longer.
I don't think you've understood my problem. The laptop doesn't work at all under battery power. It's new so I don't think it is a problem with the battery.
 

Saga Lout

Olde English
Moderator
The laptop doesn't work at all under battery power. It's new so I don't think it is a problem with the battery.
I'm sorry but I can't reconcile those two conflicting sentences. Have you left the mains power on for a sufficient time, fully to charge the battery?

If it has, and if the battery is a dud and you must return the whole unit to the retailer, telling them the battery is useless.
 
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