Asus x555l Battery/Charging Problem

Page 2 - Seeking answers? Join the Tom's Guide community: where nearly two million members share solutions and discuss the latest tech.
Mar 13, 2018
8
0
10
I've had this laptop for over a year and had no problems at all. Yesturday my daughter plugged in the wrong charger and it instantly shutdown the laptop and it would not come back on until I plugged in the correct charger.

I thought phew, that was a close one, until I realised the battery was not charging.

Now the battery is completely flat, when charging I have the orange charge light on but the laptop will not make it past the asus screen without dying.

I use this laptop for work so I need the issue sorting asap, don't want to go and buy a new battery only for it not to work. Really don't want to open it up to get to the battery either but I'm willing to try anything right now.

Please help, thanks in advance.
 
Solution
If you see some light when you plugin charger without battery that means dc jack and resistors after it are not shorted. Might be when you intially booted with battery it had still some power to boot your pc for few times but wasnt charging cause DC jack where charger goes has bad connection or resistors after it on the motherboard are broken (not shorted) if shorted then you would smell burnt pcb or no lights at all.

Since dc jack is soldered to motherboard ;: https://www.amazon.co.uk/X555L-Power-Socket-Charging-Connector/dp/B0787PM8LF

Only way to test this is to get someone charge your laptop battery to full. Then try to boot it without charger and full or partially charged battery. IF it works for a while after battery drains...

yeahnazri

Prominent
Mar 3, 2017
9
0
510
No smell and I am afraid to commit and take out the dc jack as it is soldered in. I have sent it to the shop and they have comfimed that it is not battery related. Nothing seems burnt.
 

yeahnazri

Prominent
Mar 3, 2017
9
0
510
Ok I put the dc jack under a multimeter, when the battery is screwed in and the charger is in there is power. There is no power if one or the other is not plugged in.