Asus x55a not working

[Louanne80]

Help!! My laptop will allow me to sign in then it throws me to a blank black screen....why is it doing this and what can I do to fix it ASAP?

 

[Prostar Computer]

It sounds like your Windows account may be corrupt. You may need to run the laptop's built-in factory recovery (how you do this varies by each laptop manufacturer, but you can find out how to do it by referring to the manual or going to Asus' support/troubleshooting page for your model). Note that using a factory recovery will erase your programs and personal data!

Other alternatives to attempt to fix it:
1. Run a Windows startup repair
2. Unlock the built-in Administrator account, and if you can log into that, make a new user account and move your data over to it.

Hopefully you can sort it out!