Question Asus Zenbook UX490UA camera

[RonnyB]

Camera not found, also not in device manager. How to re-install driver??

 

[helpstar]

Did you try the camera app in windows 10 yet?

 

[RonnyB]

Hi there
Yes, I did. I have ensured I have updated, even tried restore point. Camera worked in the morning, then later nothing. I have checked security settings, app permissions, virus checker..... to no avail.
Please help, son needs it for online studies during this lockdown time.

 

[helpstar]

Is the camera showing up in the device manager?

Does the camera app show an error ?

View: https/www.youtube.com/watch?v=tOhRBft6Kx4

View: https/www.youtube.com/watch?v=7rGy0U1Kpqo

View: https/www.youtube.com/watch?v=w6geNk3QnBQ

 

[RonnyB]

Hi there
The camera is not showing in device mnager
Error message is second video above

 

[helpstar]

Backup important data and be sure that you know all account informations/passwords

1st try: Reset windows with keep my files option

2nd try: Reset windows and remove everything
https://www.laptopmag.com/articles/reset-windows-10-pc

if this doesn´t work, it might be faulty

maybe the camera´s ribbon cable inside the laptop is not attached correctly anymore or broken or the camera itself is defective

You could get an USB webcam or use your phone as a second device
e.g. DroidCam Wireless Webcam app for Android

 

[KennL]

Hi, did you ever find a solution for this? I have the same problem on my zenbook 14 UM425IA